Carmichael Challenges Openreach to improve Resilience


Northern Isles MP Alistair Carmichael challenged BT Openreach to improve internet resilience in Orkney and Shetland following a massive volume of complaints that the local MP and MSPs have received.

Telecommunications in the county were disrupted last week by a lightning strike that saw many homes and business without service for some days.

Mr. Carmichael has raised his concerns with Openreach Chief Executive and has asked for an explanation of how the performance of the company in fixing faults compares to the company's targets for this and what he will do to compensate for people who lost out as a result.

Mr Carmichael commented,

"Obviously no one can predict where lightning will strike but we can be pretty certain that it will somewhere and telecoms equipment are likely to be damaged when it does.   That is why so many local people have been frustrated that it has taken so long to get services restored.

"I know that local engineers have been working flat out but as a major national company Openreach ought to be able to do more to support them. Just today I have heard from another local business telling me that they will not get an engineer to their business until late next week."


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